Brad Harris

Senior Vice President, Head of Digital Innovation OneGroup

CX Insurance Exchange - Day 2

12:45 PM Think Tank Discussion: Intentional AI & Moving from Cost Avoidance to Experience Acceleration

As AI adoption accelerates, insurers face a pivotal choice: deploy technology to deflect customers or to genuinely serve them better. This session examines how leaders are using AI to reduce friction, speed resolution and support, not replace human expertise.

• Redesigning AI deployment around resolution speed and emotional context

• Avoiding the trust and brand erosion caused by poorly placed automation

• Real examples of AI shrinking claims cycles and service delays without removing empathy.

Check out the incredible speaker line-up to see who will be joining Brad.

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