Bill Carey

Managing Director, Client Analytics, Commercial Insurance Risk Control Svcs. Liberty Mutual Insurance

CX Insurance Exchange - Day 1

11:40 AM Keynote Presentation: Your Data Knows the Risk – Do Your Customers? Predictive Analytics as a New Capability in Strengthened Customer Connection

Data can either document the past or actively shape safer futures, and those that make the leap will be those that win. This session explores how Liberty Mutual is moving from hindsight to foresight, using predictive analytics not just to manage risk, but to deepen customer relationships, prevent harm, and create stability for commercial clients.

Drawing on real examples across Workers Compensation and Auto, this case study journey shows how predictive analytical insights can be embedded into customer interactions in ways that are actionable and trust‑building. Explore how to:

• Turn complex data into clear, customer‑relevant insights that help commercial clients prevent accidents and injuries before they happen

• Demonstrate how analytics rooted in prevention drive better customer outcomes while improving stability for insurers and insureds alike

• Simplify complex analytical outputs so customers can understand, act and see tangible value

• Share change management lessons on how to embed predictive insights into client operations, ensuring analytics translate into action and real‑world outcomes for customers

Check out the incredible speaker line-up to see who will be joining Bill.

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