Archana Lamoureux

Vice President - Head of Corporate Digital Solutions Northwestern Mutual

CX Insurance Exchange - Day 2

10:35 AM Think Tank Discussion: Building Always-On Readiness in Insurance

Trust is built in the moments that matter most. In the face of growing operational complexity, fraud threats, regulatory pressure and rising customer expectations, insurers must be ready to respond quickly, confidently & at scale.

This discussion will explore how insurers are strengthening resilience across compliance, fraud and risk through smarter operating models, automation and improved cross-functional coordination. Join to be part of a conversation exploring:

• Where operational blind spots still exist across key operational areas

• The challenge of balancing automation and AI with human oversight and governance

• What operational resilience at scale looks like in practice during disruption and high-pressure moments

• How insurers are moving from reactive issue management to more proactive and predictive risk strategies

Join us as we explore how leading insurers are building always-on operations that deliver greater agility and resilience to be there for customers when they need them.

Check out the incredible speaker line-up to see who will be joining Archana.

Download The Latest Agenda

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