Building a Smarter AI Strategy: From Investment to Impact

March 24 - 25, 2026 | Free CX Network Webinar Series
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Meet the Speakers

Speakers

Edward Pauls
Edward Pauls
Digital Adoption & Innovation Expert
Swiss Airlines
Swiss Airlines
Connie Hwong
Connie Hwong
Lead, Generative AI Communications
Siemens
Siemens
Jarno Koponen
Jarno Koponen
Product Design Manager
Zalando
Zalando
Patrick Martin
Patrick Martin
EVP, Global Customer Experience
Coveo
Coveo
Chad Anderson
Chad Anderson
Vendor Manager of Customer Care & Roadside Operations
Mercedes-Benz
Mercedes-Benz
Roger Dooley
Roger Dooley
Author and neuromarketing expert
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Martin Lampman
Martin Lampman
Director, Customer Support Operations
British Columbia Lottery Corporation
British Columbia Lottery Corporation
Dominik Olejko
Dominik Olejko
CX Expert and Top 25 AI in CX influencer
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Boris Grinshpun
Boris Grinshpun
VP of Product Management
LiveVox by NICE
LiveVox by NICE
Rishi Rana
Rishi Rana
CEO
Cyara
Cyara
Jon Rastia
Jon Rastia
Global Director, Innovation
Argano
Argano
Sundar Raghavan
Sundar Raghavan
VP, Intelligent Business Applications
Microsoft
Microsoft
Liran Meir Frenkel
Liran Meir Frenkel
Head of Product Marketing
SmartReach
SmartReach
Andrew Smith
Andrew Smith
AI Practice Lead
Kenway Consulting
Kenway Consulting
Gerald Sinclair
Gerald Sinclair
Contact Center Product Specialist
8x8
8x8
Rahim Teja
Rahim Teja
Account Executive - Western Canada
Talkdesk
Talkdesk
Sean Rabago
Sean Rabago
Sr. Service Expert and Capability Lead
Kenway Consulting
Kenway Consulting
Janet Vito
Janet Vito
SVP, Marketing
Cyara
Cyara
Chloe Chappell
Chloe Chappell
Series Producer
CX Network
CX Network
Devon Mychal
Devon Mychal
Senior Director of Product Marketing
Cresta
Cresta
Devon Mychal
Devon Mychal
Senior Director of Product Marketing
Cresta
Cresta

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