Building a Smarter AI Strategy: From Investment to Impact

March 24 - 25, 2026 | Free CX Network Webinar Series
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Meet the Speakers

Speakers

Mrunal Gangrade
Mrunal Gangrade
VP, Data Engineering
JPMorgan Chase
JPMorgan Chase
Banani Mohapatra
Banani Mohapatra
Senior Manager, AI, ML & Data Science
Walmart
Walmart
Kailash Thiyagarajan
Kailash Thiyagarajan
Senior Machine Learning Engineer
Apple
Apple
Aarohi Tripathi
Aarohi Tripathi
Senior Data Engineer
CVS
CVS
Rajesh Sura
Rajesh Sura
Head of Data Engineering & Analytics - North America Stores
Amazon
Amazon
Taylor Johnson
Taylor Johnson
Director, Customer Experience
Nathan James
Nathan James
Colleen Cole
Colleen Cole
SVP, Member Service & Lending
MSU Federal Credit Union
MSU Federal Credit Union
Amy Radin
Amy Radin
Lecturer, Professional Studies
Columbia University
Columbia University
Sue Duris
Sue Duris
Principal Consultant
M4 Communications
Melanie Mingas
Melanie Mingas
Editor-in-chief
CX Network
CX Network
Mike Egli
Mike Egli
CX Transformation Practice Leader
RingCentral
RingCentral
Sam Chandler
Sam Chandler
Director, Customer Success, Commercial
Kustomer
Kustomer
Apryl Casale
Apryl Casale
Head of Product Marketing
SundaySky
SundaySky
David Gunn
David Gunn
VP, Customer Success
SundaySky
SundaySky
Jennifer Wilson
Jennifer Wilson
Director, Product Marketing
NiCE
NiCE
Matt McGinnis
Matt McGinnis
VP, Marketing
Five9
Five9
Hamish Graham
Hamish Graham
Founder & CEO
Pump CX
Pump CX
Sarika Prasad
Sarika Prasad
Director, Product Marketing
Five9
Five9
Dana Shalev
Dana Shalev
Senior Director, Product Marketing
NiCE
NiCE
Trent Evans
Trent Evans
VP, Business Development
Pump CX
Pump CX
Lauren Kiefer
Lauren Kiefer
GTM
ElevenLabs
ElevenLabs

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