Customer expectations have fundamentally shifted. CX Network research finds that two thirds of practitioners expect demand for instant, convenient service to dominate strategy in 2026 - yet automation alone doesn't build loyalty.

The brands winning on customer experience aren't choosing between scale and quality. They're delivering both.

Voice is the fastest path from customer intent to resolution. Speaking is the richest and most natural way humans communicate - and AI can now not only understand language, but respond with the tone, empathy, and precision that customers expect from the best human agents.

In this session, ElevenLabs will use real-world deployments at Klarna, Revolut, and Deliveroo to show where voice AI is driving measurable impact - and what it takes to deploy successfully at scale. They will cover how these brands achieved faster resolution times and better outcomes for millions of customers with voice agents.

Attendees will learn:

• Why voice is the fastest path from customer intent to resolution, and how to build a roadmap that balances automation with loyalty-building experiences
• How Klarna, Revolut, and Deliveroo deployed voice AI to achieve faster resolution times and measurably better customer outcomes
• Where voice AI delivers the greatest impact across the customer journey, and the deployment decisions that determine whether it scales or stalls