CX Retail EU Exchange Blog
When Points Stop Working: How Customer Loyalty Is Being Rewritten in 2026
Discover why customer loyalty is becoming more fragile in 2026 and how leading retailers are redefining it through emotional connection, authenticity and seamless experiences. Explore the key trends shaping the future of loyalty
Key Themes from the CX Retail Exchange - what’s going to drive CX/CS leaders in 2026?
Just last year, dozens of Senior Retail CX and CS leaders came together for two days of uninterrupted networking, insights, and innovation - unpacking the biggest challenges retail leaders face in an evolving industry with new expectations, regulations and standards being set everyday. Dive into the key takeaways from the Exchange that will drive decision making in the customer experience retail space in 2026.
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