December 2-3, 2025 l Free CX Network Webinar Series
As a Sales Engineering leader at Dialpad, John Work brings 15 years of experience helping enterprises transform their customer engagement strategies with modern cloud contact center solutions. Based in London, he leads the EMEA Sales Engineering team with a focus on guiding enterprises through proofs of concept and showing the impact of modern AI-powered technology. Drawing on deep technical expertise and a consultative approach, John helps teams unlock new opportunities and achieve meaningful outcomes in the way they connect and collaborate
Day One
11:00 AM From hold music to agentic AI: Reimagining customer communication
Today’s customers expect immediate resolution, not just answers. In this session, learn why leading contact centres deploy agentic AI: autonomous systems that resolve issues end-to-end. Discover proven strategies, common pitfalls, and responsible practices for transforming your contact centre into a competitive advantage.
- Discover the new rules of customer service automation
- Understand the agentic advantage
- Learn how to balance innovation with risk
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