December 2-3, 2025 l Free CX Network Webinar Series
Deren is the SVP Sales & Revenue at JustCall. He leads Sales, Business Development and Partnerships for JustCall. He is passionate about driving growth and scaling business processes. This includes GTM Strategy, pipeline acceleration and customer experience. Prior to JustCall, Deren was a senior sales leader with Google and Looker.
Day Two
10:30 AM The human + AI CX blueprint: How real teams are building always-on CX
Customer expectations have outpaced human availability. Teams are dealing with rising call volumes, unpredictable demand, and shrinking response windows, yet the frontline still needs to deliver consistent, high-quality experiences across every interaction. AI isn’t replacing those teams; it’s becoming the infrastructure that supports them.
This session breaks down a practical blueprint for how growth-focused businesses are combining human judgment with AI voice capabilities to stay responsive 24/7, without adding headcount or sacrificing empathy. We’ll look at how real teams are operationalizing Human + AI collaboration to answer more calls, reduce manual load, and deliver consistent conversations at scale.
Attendees will learn:
- How leading teams are pairing human expertise with AI voice capabilities to meet rising demand without compromising quality.
- Practical frameworks for designing human + AI workflows that reduce manual effort and maintain empathy even at scale.
- What an “always-on” CX model looks like in real operations, from routing and triage to conversation consistency and compliance.
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