Focus Day - Unlocking Your Employees Full Potential and Recognising the Connection Between Employee Experience and Customer Experience
8:30 am - 9:00 am Registration
9:10 am - 9:50 am CASE STUDY: Bridging the gap between employee engagement and customer experience
- How to understand what will motivate and engage employees?
- Implementing tangible changes to improve customer service
- Proving the link between employee engagement and customer experience
9:50 am - 10:30 am Using Analytics to enhance Customer Experience and People Experience
Using analytics and data to drive CX and PX with cabin crew
- Approach and concept towards data-driven performance management and continuous learning and development
Anu Hettonnen
VP, People & Culture, Customer Experience, Head of Leadership DevelopmentFinnair
10:30 am - 11:00 am Afternoon Coffee and Networking
11:00 am - 1:00 pm How values-based leadership, neuroscience and mindfulness techniques can enhance your employee experience?
Using the latest research on neuroscience and mindfulness to enhance employees experience and well being:
- Better mastery of own emotions
- Training concentration and cognitive capacities
- Improve the quality of relationships
How to unlock the full potential of your employees through values based leadership?
Organizations don’t transform, leaders do: the impact of mindful leadership on employees experience
Veronica Brejan
Executive Coach and Co-Founder(former CPO Europe Pizza Hut, Global Head of Talent Vodafone, KPMG People & Change Consultant)Fly Through Life
