Anu Hettonnen
VP, People & Culture, Customer Experience, Head of Leadership Development
Finnair
Focus Day - Unlocking Your Employees Full Potential and Recognising the Connection Between Employee Experience and Customer Experience
Wednesday, July 4th, 2018
9:50 AM Using Analytics to enhance Customer Experience and People Experience
Using analytics and data to drive CX and PX with cabin crew
- Approach and concept towards data-driven performance management and continuous learning and development