James Brindley-Raynes

Sr. Global Product Manager, Contact Centre Solutions HSBC

CONFERENCE DAY TWO (14 NOVEMBER)

Thursday, November 14th, 2019

9:45 PANEL DISCUSSION: WHAT ARE YOU INVESTING IN TO GIVE YOUR CUSTOMER SERVICE A MODERN MAKEOVER?

The biggest impact of AI will undoubtedly be to transform customer service by making it automated, faster, more accessible and hassle-free. This panel discussion aims to help you identify your next investment and prepare a roadmap for success. We will answer questions such as:
 
·         What are you currently investing in with regards to your customer service?
·         What is the customer problem you are trying to solve? / What job are you helping your customer to complete?
·         Why was that of primary importance to your organisation?
·         What does the project need to be successful?
·         What are the key investments to look into in 2020?

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda