Artificial intelligence for Customer Experience Blog

As a pre-event taster, AI for CX has developed 3 key takeaways for senior business leaders and strategists to guide them through the 'digital distributor' that is AI. Facilitating a powerful discussion on the long term business strategies of rethinking innovation to deepen customer value, AI for CX also tackles issues of data unification, collection and the delivery of real-time insights.  

CX Network spoke exclusively to Saad Naseer, Senior Manager Products and Platforms at Pakistan Telecoms. As one of the pioneering organisations in the region to implement this system, we wanted to find out the successes and challenges of driving cultural change and how these systems can be used to realise tangible ROI within a business.