The biggest impact of AI will undoubtedly be to transform customer service by making it automated, faster, more accessible and hassle-free. This panel discussion aims to help you identify your next investment and prepare a roadmap for success. We will answer questions such as:
· What are you currently investing in with regards to your customer service?
· What is the customer problem you are trying to solve? / What job are you helping your customer to complete?
· Why was that of primary importance to your organisation?
· What does the project need to be successful?
· What are the key investments to look into in 2020?
Chief Digital Officer
Sr. Global Product Manager, Contact Centre Solutions
Executive Director, EMEA Digital Marketing