Artificial intelligence for Customer Experience (AI for CX) Forum News

Attend the Artificial Intelligence for Customer Experience (AI for CX) Forum to gain a better understanding on how you can successfully implement AI to optimise customer engagement across all your channels, and how to turn your data into meaningful insights.  By attending, you wi ...

At last year's AI for CX forum, Justin Reilly, Founder of Stealth Co and past Head of Product & Customer Experience Innovation at Verizon shared his presentation: 'Becoming AI First'.  Download your copy now to discover >>

With expert commentary from Gustavo Imhof, Customer Experience Manager, Hermes this report looks at the opinions of over 100 relevant individuals in the customer experience space. This report aims to understand more about where businesses are positioned on the journey to AI implementation, where ...

While many businesses will find worthwhile use cases for AI technologies, it is important that a company is fully prepared before implementing these technologies; failure to adequately ready a business for AI means that it may not bring tangible value to the organisation in the long term. In this ...

With detailed feedback from a number of industries, this report demonstrates where AI-ready businesses are currently positioned on their journey to implementation, the areas they are choosing to invest in and the challenges they face in execution. Our results demonstrate that some of the most sig ...

Ahead of his participation in the upcoming CX Artificial Intelligence Conference, CX Network spoke exclusively to Saad Naseer, Sr. Manager Products & Platforms at Pakistan Telecoms. As one of the pioneering organisations in the region to implement this system, we wanted to find out the successes ...

This report provides an in-depth assessment of the global Telecom Network API market, including business models, business case, best practices, value chain analysis, operator and vendor strategies, vision for the future of telecom data, and a quantitative assessment of the industry.