5G is expected to increase data volumes to levels never seen before. The opportunities to provide significantly improved customer experience is huge for operators who can manage and analyze these massive data stores. This session will discuss how operators can deliver superior customer experience:
When undergoing any period of change, whether it’s a pandemic, merger and acquisition or attempting that all important digital transformation, success is largely down to having the right people and processes in place. But what do we see as the main inhibitors to change - across various business functions - and what can be done to overcome these?
Globys has researched over 60 carrier portals in the B2B space on digital maturity using 72 different uses cases across the entire customer journey of a business customer, spanning Buy, Manage, Pay and Analytics. In this interactive presentation, Globys will share the methodology used and present the outcome of the analysis. Globys will share a few best case examples of carriers leading digital maturity.