Branimir is an experienced business operations manager with track record of managing customer and business operations with strong CX orientation. Over his career he has developed critical knowledge of designing and implementation of Customer Experience methods in large operations on tactical and strategic level.
Prior to his role as an operations manager, he managed large scale change and transformation programs in business operational and administration departments. He now serves as the CXM Director at Hrvatski Telekom, and recently started in an additional role at ETIS as Management Board Member.
Conference Day Two - 20 January, 2021 (Timings in GMT)
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