Ramon Kampinga

Director & Senior Management Consultant Prodapt Consulting

With over 12 years of experience in the Telecom domain, I have learned that my strengths are bridging the gap between Customer Journey, Business Expectation, and providing a Front-end Development vision capable of unlocking the value of Digital Transformations. I am working for Prodapt Consulting with LLA, Liberty Global, Virgin Media Business, and many others.

Conference Day Two - 20 January, 2021 (Timings in GMT)

Wednesday, January 20th, 2021

13:10 PANEL DISCUSSION: WHAT ARE THE MOMENTS IN A CUSTOMER LIFECYCLE THAT MATTER THE MOST?

  • How many touchpoints do you really need with the customer?
  • Do more touchpoints mean a better service? Shouldn’t we just get back to focusing on delivering a great customer service instead of more channels, but greater inconsistency?
  • How can you create predictive, personalised experiences at scale? 
  • Do the best metric and attribution methods come from the enterprises with the biggest wallets? 
  • Can you spin a bad customer experience into a brand loyalty game changer by proactively engaging with your customer across all channels?

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda