Thursday, 22 July 2021

10:00 am - 10:05 am Welcome & Housekeeping Address

10:05 am - 10:10 am Chairperson Opening Address

·        Identifying valuable business opportunities from customer data and insights

·        Creating analytics centres of excellence to drive the business’s competitive advantage

·        Achieving marketing returns on investments by measuring business profitability 

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Adeline Tiah

Head of Marketing & Partnerships
SC Ventures by Standard Chartered

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Shawn Wang

Former Head of Data Labs
China Eastern Airlines

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Bhavik Shah

Head – Loyalty & CRM
Metro Brands Limited

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Sahaj Khunteta

Head of Marketing Analytics
Intel (Asia Pacific and Japan)

10:50 am - 11:30 am Integrating Customer Data and Technology to Drive a Holistic Customer Engagement Strategy

Sean Valencia - Marketing Strategist, APAC Marketing Lead, Treasure Data

·        Embedding data analytics solutions to manage and process data

·        Aligning technologies, training and operational plan with data analytics focus

·        Ensuring data across platforms are standardised and optimised by cross-functional teams 



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Sean Valencia

Marketing Strategist, APAC Marketing Lead
Treasure Data

11:30 am - 12:10 pm Case Study from Tripadvisor: Analysing Data: Misreading It Or Finding the Nuggets of Gold

Sarah Mathews - Global Head of Destination Marketing, APAC, TripAdvisor

·        Assessing business opportunities with customer analytic

·        Analysing and leverage digital platforms and big data to promote a destination to the right audience globally & efficiently

·        Transformed local hospitality businesses better with the data analytic understanding

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Sarah Mathews

Global Head of Destination Marketing, APAC
TripAdvisor

12:10 pm - 12:10 pm End of Virtual Conference