Following the COVID-19 pandemic in 2020, there has been a spike in digital adoption. Many financial services realise the benefits of chatbots in maximising their reach to the customers without restriction of time and place; thereby improving customer service, customer engagement and marketing.

The potential benefits Financial Services institutions can reap from intelligent chatbots are endless, and the key to capitalising on this technology is to understand how to effectively integrate chatbots, and blend this technology with existing operations.

Intelligent Chatbots for Financial Services 2021 will gather industry practitioners from financial services who will showcase their chatbot applications and discuss how they can revolutionise customer experience through chatbots.

Key Takeaways:

  • Harnessing AI-Powered Chatbot in Digital Self-Service to Amaze, Delight and Retain Customers
  • Scale up Intelligent Chatbot with Natural Language Processing(NLP) for Enhanced Customer Service
  • New Age Digital Engagement with AI-Powered Chatbots
  • Broadening the Scope and Capabilities of AI-based Chatbots Enterprise- Wide

Who Should Attend:

Heads/Directors/VPs from the Banking, Financial Services and Institutions sector:

  • Digital
  • Digital Transformation
  • Digital Capabilities/Digital Operations
  • Technology
  • Digital Program and Delivery
  • Digital Channels/Platforms
  • Customer Experience
  • Customer Care
  • Customer Engagement
  • Contact Centre
  • Digital Marketing
  • Digital Channels/Platforms
  • Chatbot Product Owner

For more information about the event, simply drop us an email to find out more.