22nd September, 2026

10:00 am - 10:30 am Panel | The AI revolution in customer insights - and what this means for CX teams

10:30 am - 11:00 am Masterclass | Data unification for successful AI deployment

11:00 am - 11:30 am Unlocking scale in customer insights with agentic twins

11:30 am - 12:00 pm Moving beyond dashboards for real-time decision-making

12:00 pm - 12:30 pm Tutorial | What should your LLM have access to?

12:30 pm - 1:00 pm Building the data-literate CX function