Stefanie Zammit

Global Director, Analytics & Insight Bang & Olufsen

Stefanie began her insights career agency-side in market research; designing and leading CX/VOC/NPS research programs for global brands in retail and banking. With deep expertise spanning the full CX insights spectrum —from strategy and program design to data innovation and actionability—she is passionate about pushing the boundaries of insight through advanced methodologies, including AI, Analytics and NLP.

She believes that the real power of insights lies not just in the data itself, but an organization’s ability to embed a data-driven mindset. For Stefanie, building a CX program is only half the challenge—the true impact comes from bringing customer voices to life across the business.