Ciptex

Ciptex is a Twilio Gold Consulting Partner specialising in delivering advanced customer engagement solutions across the entire Twilio ecosystem—including Voice, SMS and RCS Messaging, WhatsApp, Segment, SendGrid, Video, Verify, TaskRouter, Lookup, Conversations, and Twilio Flex Contact Center. Our mission is to enable organisations to modernise legacy infrastructure, consolidate fragmented communication channels, leverage real-time customer data, and drive meaningful, intelligent customer interactions at scale.

Serving small, mid-sized, and enterprise organisations across sectors such as healthcare, financial services, public sector, retail, logistics, utilities, telecommunications, and non-profit, Ciptex helps businesses transition from legacy and rigid off the shelf platforms (e.g., Avaya, Cisco, Genesys, Five Nines, Nice, Ring Central) to a programmable, agile, and unified customer engagement model powered by Twilio. Our expertise includes complex, regulated environments where security, scalability, and compliance (PCI-DSS Level 1, ISO 27001, GDPR, HIPAA) are paramount.