Ebba Wiberg, CX Director for IQPC Exchange, gives her five predictions for CX in 2023, and why it will be the year of the customer. 

The CX UK Exchange is just around the corner; the anticipation is increasing day by day for the biggest invitation-only, cross-industry event of the year. We asked our team and attendees what they are most looking forward to, from panel sessions to a Christmas-themed drinks party at Kew Gardens. Here's what they had to say…

IQPC Exchange talked to Lyndsey Edgar, VP of Operations at Monzo, about the importance of placing customer experience as part of a company’s DNA.

An Interview with Louise Williams, Group Head of CX Design and Implementation – TUI

Sustainability and convenience are the most significant CX trends emerging in 2022, according to the ‘Global State of Customer Experience Report 2022’, which gathered data from over 270 customer experience experts.

It is a new era for CX Leaders in banking, finance, and insurance. In an increasingly competitive space where brand loyalty is dwindling, enhancements in technology, “phygical” experiences, and customer journeys are needed to evolve to the demands of the consumer and become truly customer centric.

Get an insight into the top investment priorities for CX Leaders from BFSI companies, who attended the CX BFSI USA Exchange.

2023 will be an important year. It is the time to assess what stays and what goes after the great digital acceleration of the global pandemic. It is a year where we, as well as our customers have to continue to adapt to the ongoing cost-of-living crisis.

It is also the year where we rethink and boost the CX functions within our organisations and put our “CXpertise” to some good use – starting with the Customer Experience Exchange 2022!