CELEBRATING 10 YEARS OF
EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY
8 - 9 September 2026
| Hilton Syon Park, London
CX Travel & Hospitality 2025 Investment Priorities & Challenges
This infographic provides insight into the investment priorities and daily challenges of CX Leaders from globally recognised travel & hospitality brands attending the CX Travel & Hospitality Exchange 2025. A strong investment focus on customer journey mapping, segmentation, and predictive analytics signals a strategic shift toward building a more intelligent, responsive, and future-ready CX framework. CX leaders are also prioritising real-time customer feedback, user experience analytics, and digital experience platforms (DXPs) to enhance agility and responsiveness across touchpoints. Meanwhile, investments in self-service automation, chatbots, conversational AI, and intuitive personalisation reflect a growing emphasis on scalable, efficient, and personalised customer engagement. Taking place in September 2025, the CX Travel & Hospitality Exchange is an intimate gathering of CX leaders. Attendees will be able to hear about the latest possible solutions to their daily challenges from leading experts and solution providers.
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