CELEBRATING 10 YEARS OF
EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY
8-9 September 2025
| Hilton Syon Park, London
CX Travel & Hospitality 2025 Investment Priorities & Challenges
This infographic provides insight into the investment priorities and daily challenges of CX Leaders from globally recognised travel & hospitality brands attending the CX Travel & Hospitality Exchange 2025. A strong investment focus on customer journey mapping, segmentation, and predictive analytics signals a strategic shift toward building a more intelligent, responsive, and future-ready CX framework. CX leaders are also prioritising real-time customer feedback, user experience analytics, and digital experience platforms (DXPs) to enhance agility and responsiveness across touchpoints. Meanwhile, investments in self-service automation, chatbots, conversational AI, and intuitive personalisation reflect a growing emphasis on scalable, efficient, and personalised customer engagement. Taking place in September 2025, the CX Travel & Hospitality Exchange is an intimate gathering of CX leaders. Attendees will be able to hear about the latest possible solutions to their daily challenges from leading experts and solution providers.
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
©2025 IQPC. All rights reserved.
