Discover the Future of Travel CX: Highlights from the 2025 CX Travel & Hospitality Exchange

The 2025 CX Travel & Hospitality Exchange brought together senior leaders from global travel brands like Thomas Cook, TUI Group, P&O Cruises, and Club Med to explore the evolving landscape of customer experience. This post-show report reveals how AI, predictive analytics, and emotional intelligence are transforming travel CX—from scalable empathy in digital interactions to ecosystem-wide collaboration across airlines, hotels, and OTAs.

To get the full rundown of:

• Key takeaways and actions from the Exchange
• Who was in attendance
• What these CX Travel leaders are actively looking to invest in and more.

With expert insights, keynote highlights, and attendee feedback, this report is a must-read for CX professionals aiming to future-proof their strategies in a rapidly changing travel industry.

📥 Download the full report or request an invite to the next CX Travel & Hospitality Exchange.

TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, that operates customer acquisition, care, growth and digital trust and safety services.

Turbulence and travel are two words that have become ironically intertwined over the last 2 years, making customer service exceptionally difficult in a time where consumers are progressively evolving their expectations. This infographic will show the top challenges faced by CX Leaders attending CX Travel and Hospitality Exchange 2022 and what they are looking to improve over the next year.

Industry disruptors are often seen as challengers to traditional organisations, but what can you learn from them to optimise your own CX strategy?

Airbnb has been cited by industry leaders as a disruptor within travel and hospitality. Not

only that, but their differentiated approach to customer experience impacts other verticals

too. What makes this relatively new business stand out so much in the market? And how

can customer experience leaders learn from that model to adapt their own?