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Captivating customers in an omnichannel world - brought to you by TTEC

Captivating customers in an omnichannel world - brought to you by TTEC

TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, that operates customer acquisition, care, growth and digital trust and safety services.

Top Challenges for CX Leaders in Travel and Hospitality

Top Challenges for CX Leaders in Travel and Hospitality

Turbulence and travel are two words that have become ironically intertwined over the last 2 years, making customer service exceptionally difficult in a time where consumers are progressively evolving their expectations. This infographic will show the top challenges faced by CX Leaders attending CX Travel and Hospitality Exchange 2022 and what they are looking to improve over the next year.

IQPC Exchange Sponsorship Inventory Pack

IQPC Exchange Sponsorship Inventory Pack

The IQPC Exchange Sponsorship Inventory Pack is a simple and informative guide to the opportunities available across the Exchange event portfolio. Whether you are keen to explore how we can help you generate new business or how you can increase brand awareness; download your pack today and find out how our tailored event packages can ensure your brand is in front of new customers and ahead of your competitors.
Case Study: How airbnb’s customer experience disrupts travel & hospitality

Case Study: How airbnb’s customer experience disrupts travel & hospitality

Industry disruptors are often seen as challengers to traditional organisations, but what can you learn from them to optimise your own CX strategy?

Airbnb has been cited by industry leaders as a disruptor within travel and hospitality. Not

only that, but their differentiated approach to customer experience impacts other verticals

too. What makes this relatively new business stand out so much in the market? And how

can customer experience leaders learn from that model to adapt their own?