TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, that operates customer acquisition, care, growth and digital trust and safety services.

Turbulence and travel are two words that have become ironically intertwined over the last 2 years, making customer service exceptionally difficult in a time where consumers are progressively evolving their expectations. This infographic will show the top challenges faced by CX Leaders attending CX Travel and Hospitality Exchange 2022 and what they are looking to improve over the next year.

Industry disruptors are often seen as challengers to traditional organisations, but what can you learn from them to optimise your own CX strategy?

Airbnb has been cited by industry leaders as a disruptor within travel and hospitality. Not

only that, but their differentiated approach to customer experience impacts other verticals

too. What makes this relatively new business stand out so much in the market? And how

can customer experience leaders learn from that model to adapt their own?