CX RETAIL EXCHANGE EUROPE

An intimate, invite-only forum where CX, CS and digital experience leaders in retail unite to drive CX excellence

18-19 May 2026 | Hilton Barcelona, Spain

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18-19 May 2026

CX at the speed of business in the age of AI

CX Retail Europe Exchange 2026 is the closed-door meeting place for 65+ senior CX, CS and digital experience leaders from the retail sector in Europe. Designed exclusively for executives driving customer outcomes, the Exchange delivers two days of strategic discussion, practical case studies, and peer-to-peer benchmarking. This year’s agenda goes beyond the hype to tackle the issues that matter most to boards and investors: tangible AI deployments in CX with real ROI, navigating legacy systems at the speed of change, cutting through silos to create unified, omnichannel journeys, using experiential retail for lasting brand attachments, turning data into insights that drive measurable business impact and driving value from next-generation customer service in the contact centre

Secure Your Place at the 3rd Annual CX Retail Europe Exchange

To ensure the CX Retail Exchange offers the highest degree of relevancy for attendees, only senior Customer and Experience Professionals responsible for CX within their organisation are invited.

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OUR EXPERT 2026 SPEAKER PANEL INCLUDES

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Key Themes for 2026

Navigating CX Digital Transformation

Discover how to leverage AI and automation to empower employees, enhance efficiency, and drive meaningful value—not just tick boxes.

Gain ROI from AI Deployment

Learn where other retailers really are, with AI deployments in customer experience – the solid use cases of implementation, practicalities of the process and real bottom line value brought from investments in AI – leave with tangible details, not the hype

Optimise Personalisation & Loyalty Strategies

In the face of rising customer acquisition costs, take away actionable approaches of using data and analytics to gain ROI from loyalty strategies and hyperpersonalisation to increase customer retention and lifetime value

Build Innovative & Engaging Store Experiences

Explore how other retailers are using
experiential retail to build innovative and engaging store experiences - to turn emotions into strengthened relationships and lasting brand attachments

Creating a Unified Omnichannel Approach

See how other retail leaders are cutting through siloed systems and disconnected strategies to shift from multi-channel to omnichannel, creating unified, data-driven ecosystems that ensure every interaction is consumer-centric and adds value

Driving Next-Generation Customer Service in the Contact Centre

Discuss with peers on how to prepare today for tomorrow - from next-generation customer service in the contact centre, to building resilient
CX, impacts of AI and digital transformation, future of the retail workforce and roles of the future

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Download the 2026 Event Guide

Wondering what's in store?

Check out our 2026 Agenda now, for an in-depth look at what to expect in May.

Featuring all the information on speakers, sessions, case studies and fellow experts that you will meet, this is your best place to find out everything you need to know about CX Retail Exchange Europe.

And, it's all in one handy document!

CX Retail Europe Exchange - 2025 Post Event Report

Download the 2025 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more! 

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Supercharging CX with Data: How to Get it Right (and What to Avoid)

In this interview, smart Europe GmbH’s Head of Customer Engagement Solutions, Aymen Ismail, shares his vision of how CX leaders can supercharge customer experiences with data insights. 

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Reinventing Retail: A Look at Gen Z's Evolving Consumer Preferences

As Gen Z emerges as a powerful force in the retail landscape, brands must adapt to their evolving expectations and shopping behaviours. This article explores how retailers can connect with this digitally native, socially conscious generation by delivering experiences that resonate.

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How do Exchanges Work?

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A Customised, Senior Level Experience
Should you meet the qualifications to attend, you will have the opportunity to take part in a personalised experience tailored to your strategic priorities. We cover your hotel stay, along with drinks and dinner experiences too.

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Engage in 1-2-1 Meetings with Select Solution Providers
Based on your profile, we will create a personalised meeting schedule based on your investment priorities to support your vendor selection process. You remain in full control, meeting only with the providers you wish to evaluate.

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Learn From and Network with Fellow Professionals
As the only event dedicated to bringing data leaders together, this gathering offers a unique opportunity to connect with like-minded professionals. Participate in interactive panel discussions and sessions to gain insights and expand your knowledge. Network with peers who share your interests and goals, and enhance your professional community.

SECURE YOUR SPACE

A Five Star Event Series! Hear From The CX Retail Community:

Unique Storytelling Opportunities for CX Leaders

Benefits of Sponsoring a CX Retail Exchange

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact exchangeinfo@iqpc.com

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.

In Partnership With:

CX Network

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

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