Attila Gerzsei

Group Customer Service Director - Europe & CIS Hisense Europe

Group Customer Care Director at Hisense Europe and Managing Director of the Hisense Europe Customer Care Center which operates across multiple locations throughout Europe. Hold multiple qualifications, including an MBA, and began my career in the field of supply chain management. More than 20 years ago, transitioned into customer care that has become true passion. Over the years, gained extensive international experience in leadership positions at companies such as T-Mobile, Samsung, and Miele, working across various countries. Four years ago joined to Hisense Europe with the mission to build a new customer care platform covering all markets under the Hisense Europe umbrella, not only in Europe, but also in Russia, the CIS, the Caucasus, and, due to the global positioning of the ASKO premium brand, regions world-wide. An important milestone in this journey has been building-up a unique in-house technology driven shared service center for Hisense Europe, based in Novi Sad, Serbia. This center delivers high-quality call center, customer care, and financial services to 26 markets globally and employs 400FTE.