Sponsor Content

View the audience breakdown so far of brands attending and job titles attending the CX Retail Exchange Europe 2026. 

Learn more about exclusive sponsorship opportunities for this unique event format, reserved for top CX experts from the biggest retailers who are seeking actionable 1:1 meetings with solution providers.

Find out more about the CX Retail Europe Exchange here.

📅 18 - 19 MAY 2026 📍 HILTON BARCELONA, SPAIN

CX at the speed of business in the age of AI. Join our exclusive community and learn more.

Get in the room with adidas, Converse, Holland & Barrett, Nexeye, Netflix, Sweaty Betty & more for two days of exclusive networking!

Key themes include:

• Understand How To Truly Personalise Your Customer Experience Create A Business Case To Invest In New CX Strategies
• Embracing Sustainability & Bringing The Circular Economy Into Your Business
• Understanding Your Customers to Provide Personalised Experiences and Increase Loyalty
• Achieving Support for CX at Board Level & Across Your Business
  

Inside this document, you will find all the latest attendee insights from our CX Retail community.

This infographic provides insight into the investment priorities and daily challenges of Customer Experience Leaders attending the CX Retail Europe Exchange 2026.

A strong focus on investment in customer journey mapping, digital user experience and behaviour analytics, chatbots & virtual agents, and conversational AI highlights CX leaders’ commitment to understanding evolving shopper behavior and expectations, and delivering technology-enabled experiences that align with these insights.

CX Leaders also recognize that employee experience is critical to delivering exceptional customer service. As a result, they are prioritizing investment in training & development, workflow automation, and AI tools to transform the user journey and enhance service delivery.

Taking place in May 2026, the CX Retail Europe Exchange is an exclusive gathering of senior Customer Experience Leaders. Attendees will explore cutting-edge solutions to their most pressing challenges, gain insights from industry experts, and connect with innovative solution providers.

Learn more about exclusive sponsorship opportunities for this unique event format, reserved for top CX experts from the biggest retailers who are seeking actionable 1:1 meetings with solution providers.

evaluagent set out to solve a challenge many solution providers face: how to move beyond surface‑level event conversations and get real face‑time with senior CX, Contact Centre, and Quality leaders who are actively exploring transformation.

This case study explores why the CX Exchange format aligned so closely with their enterprise sales strategy, offering structured, pre‑qualified meetings, deeper discovery conversations, and access to decision‑makers who typically take months to reach through traditional channels. You’ll also gain insight into how the curated environment, matchmaking process, and focused agenda helped elevate the quality of engagement and accelerate next steps in their sales cycle.

Rather than broad‑stroke expo outreach, EvaluAgent used the Exchange to create meaningful momentum with senior leaders, proving the impact of a targeted, conversation‑led approach.

Download the case study to see how strategic event sponsorship can drive tangible ROI, deepen engagement with hard‑to‑reach leaders, and position your solution at the centre of high‑intent buying conversations.