CX Retail Europe Agenda

Download the brand new agenda! See which top European Retail brands are attending in May, and see which sessions you don't want to miss.

📅 18-19 MAY 2026 📍 HILTON BARCELONA, SPAIN

CX at the speed of business in the age of AI. Join our exclusive community and learn more.

Join adidas, Converse, Holland & Barrett, Nexeye, Netflix, Sweaty Betty & more for two days of exclusive networking!

Key themes include:

• Navigating CX Digital Transformation
• Gain ROI from AI Deployment
• Optimise Persoanlisation & Loyalty Strategies
• Build Innovative & Engaging Store Experiences
• Creating a Unified Omnichannel Approach
• Driving Next-Generation Customer Service in the Contact Centre

Approval request template: Interested in attending but need help articulating the business value of the event? Download our approval request template now to highlight the benefits of peer benchmarking, AI and CX transformation insights, curated one‑to‑one meetings, and practical frameworks they can bring back to their teams. Ideal for anyone needing managerial approval to attend. Download here.