Customer Experience Exchange For
Banking, Financial Services & Insurance

Name: Customer Experience Exchange for Banking, Financial Services & Insurance
Start: 2020-11-16
End: 2020-11-17

16 - 17 November, 2020 | 100% Online

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THE UK'S LEADING CUSTOMER EXPERIENCE EVENT FOR SENIOR BANKING, FINANCIAL SERVICES AND INSURANCE EXECUTIVES

The Customer Experience Exchange for BFSI is an exclusive executive-level, invitation-only forum, where leaders from across the UK will meet to gain an insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.

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In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.

Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!

2020 Speakers Include:

Tim Ash

Keynote, Author & Advisor

TimAsh.com

Monika Schulze

Head of Zurich Direct and Partnership Development

Zurich Insurance Company Ltd

Neil Greathead

Chief Customer Officer

Smart Communications

Peter Dockar

Head of Customer Value

Virgin Money

Brian Stewart

Global Head of Customer Insight, Web Experience and Analytics

AXA Investment Managers

Demetrio Migliorati

Director of Innovation - Head of Blockchain

Banca Mediolanum

Matthew Harwood

Head of Customer Messaging

RBS - Natwest Group

Susan Patterson

Senior CX Design Lead - Customer Experience and Innovation

Bank of Ireland

Greg Gowling

Global Director of Business Insights

Glassbox

Juan Viviani

Client Service Director

Domestic and General

Steffi Hasenöhrl-Velikov

Head of CEE E2E Collaboration, Customer Experience and Best Practice Sharing

Unicredit

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Testimonials

“High quality event full of good content and a balanced opportunity to network and have well qualified conversations between suppliers and clients”

“It was amazing to see how fast the market is developing and how the financial services sector is currently changing. It was a great event with a lot of new impressions.”

Benchmarking

With a number of highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

100% Online | Virtual Meetings

The virtualisation of our one-to-one meetings with our sponsor partners will
connect you with highly recommended solution-providers to help you better achieve your objectives and drive your transformation.

Interactive Content

Our diverse collection of roundtables, fireside chats, panel discussions and
keynote presentations are designed to expose you to an array of success
stories and case studies, and allow you to answer the questions that matter to you most.

Secure Your Place At The Exchange

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Industry Leading Content

Get Your Customer To Fall In Love With You: Monzo

Customer loyalty is one thing, but brand advocacy is another. Learn from a titan of CX within Banking - Director of Customer Operations at Monzo on how to further improve your customer experience strategy. In turn, learn the secret behind getting your customer to fall in love with you.

Download

How VoC Data Has Won NPS Boosts: Zurich Insurance

CX Network spoke to Clairy Moraitou, Global Head of Customer Insights and Analytics and Monika Schulze, Global Head of Customer and Digital Experience at Zurich Insurance, to discover how the insurance brand is using customer insights to accelerate and personalise experiences.

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My CX Strategy:

MasterCard, AXA, iGO4, Virgin, ING

Hear from current and previous experts over the years, including:

EVP Global, Mastercard
Head of Operations, AXA
Chief Customer Officer, iGO4
Group People & Culture Director, Virgin
VP Internet Channels, ING Bank