Customer Experience Exchange ForBanking, Financial Services & Insurance
September 2020 | 100% Online
THE UK'S LEADING CUSTOMER EXPERIENCE EVENT FOR SENIOR BANKING, FINANCIAL SERVICES AND INSURANCE EXECUTIVES
The Customer Experience Exchange for BFSI is an exclusive executive-level, invitation-only forum, where leaders from across the UK will meet to gain an insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.
In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.
Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!
Past Speakers Include:
Caroline Wells
Co-Founder
MeIncluded
Michael Christoforou
Senior Director, Partner Solutions
Blue Prism
Matthew Churchill
Head of Futures
Hiscox
Bob Cliff
MD Virtual Channels
BARCLAYS UK
Tony Crane
Former Customer Experience Director
Bank of Ireland
Jeremy Curtin
Head of Digital User Experience
PTSB
Richard Davey
Head of Customer Success & Account Management
Upland Software
Neil Dodd
Associate Director, Customer Experience Strategy, Innovation & Design
Comparethemarket, BGL Group
Nick Edwards
Consumer Digital Transformation Director
Lloyds Banking Group
Sarah Fryer
Head of Customer Insights & Analytics
Zurich UK
Pamela Gelie
Global Head of Customer Insights, Customer Experience & Customer Culture Transformation
Euler Hermes (Allianz)
Neil Greathead
Chief Customer Officer
Smart Communications
Axel Grosse
VP Innovation
Axway
Lance Gruner
EVP, Global Customer Care
Mastercard
Nikolai Hack
COO
Nucoro
Simon Harrow
Chief Customer Officer
iGO4
Rachel Haworth
Customer Experience Director
Coventry Building Society
Lena Höck
Research manager EMEA and APAC
Brandwatch
Ian Hunt
Chief Customer Officer
Close Brothers
Odette Maher
Former Head of Client Experience, Executive Director
Santander UK Corporate & Commercial
Richard McCrossan
Strategic Business Director
Genesys
Peter McKean
Managing Director
Synthetix
Bill Percy
Group People & Culture Director
Virgin Management Limited
Paul Richardson
Global Head of Customer Journey Approach
HSBC
Sam Rosendorff
Enterprise Solutions
LivePerson
Rona Ruthen
Director of Customer Operations
Monzo Bank
Julian Sawyer
Managing Director, Europe
Gemini
Elin Sjursen
Senior Design Strategy Director
Visa
Andrew Stevens
Global Banking Expert
Quadient
Cherry Stokes
Senior Customer Success Manager
Brandwatch
Derek Wang
CEO
Stratifyd
Grant Warnock
Director of Customer Value
Nutmeg
Howard Young
Global Head of Channel Partners
Western Union Business Solutions
Testimonials
Why Exchange?
An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged. The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs.
EXCLUSIVE
Access to the Exchange is limited. The CX BFSI Exchange is capped at 100 attendees, creating the optimal value of your time. You can expect only the cream of the crop to be in attendance.
STRATEGIC
A unique peer-to-peer environment: the CX BFSI Exchange brings together a unique group of the most active contact centre executives in the world today.
BUSINESS-ORIENTED
An environment that sparks inspiration as you make connections with the most innovative and cutting edge executives and solution providers in the industry today.
Past Sponsors
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Past Partners
Europe’s Leading Customer ExperienceEvent for Senior Banking, Financial Servicesand Insurance Executives
100
Senior Executives of CX and Digital Strategy
24
Industry Leading Speakers
20
Innovative Solution Providers
20
Interactive
Sessions
Secure Your Place At The Exchange
If you are interested in attending contact our Audience Development Team!
Industry Leading Content
Get Your Customer To Fall In Love With You: Monzo
Customer loyalty is one thing, but brand advocacy is another. Learn from a titan of CX within Banking - Director of Customer Operations at Monzo on how to further improve your customer experience strategy. In turn, learn the secret behind getting your customer to fall in love with you.
How VoC Data Has Won NPS Boosts: Zurich Insurance
CX Network spoke to Clairy Moraitou, Global Head of Customer Insights and Analytics and Monika Schulze, Global Head of Customer and Digital Experience at Zurich Insurance, to discover how the insurance brand is using customer insights to accelerate and personalise experiences.
My CX Strategy:
MasterCard, AXA, iGO4, Virgin, ING
Hear from current and previous experts over the years, including:
- EVP Global, Mastercard
- Head of Operations, AXA
- Chief Customer Officer, iGO4
- Group People & Culture Director, Virgin
- VP Internet Channels, ING Bank
Contact Us
If you would like more information on the Customer Experience Exchange for Banking, Financial Services & Insurance, get in touch with us on info@exchangeevents.co.uk or call +44 (0) 207 368 9484.
In Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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