The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America

June 2-3 2025 | The Camby, Phoenix, USA

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Lindsey Ogan

Chief Marketing Officer Stride Bank

CX Exchange for BFSI Day 2

3:00 PM EXPERT CASE STUDY The Missing Link: Identifying The ‘Customer-Centric’ Gaps In Your Organization Which Are Hindering Enterprise-Wide Transformation

Teams are progressively recognizing that customer-centricity sits beyond your customer experience teams to the wider business. Without prioritizing your customers

and target markets, from design to action to implementation, your organization will continuously struggle to maximize profitability from your customer base.

These insights will offer expertise to develop how we cooperate with wider teams to attain maximum ROI from investing into understanding your customers.

• Ensuring customers are at the core of your organization through top-down end-user promotion

• Educating employees across departments to form an understanding to enhance their roles

• Offering internal solutions which make customer-centricity the go-to alternative for your teams

Check out the incredible speaker line-up to see who will be joining Lindsey.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com