The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America
June 2-3 2025
| The Camby, Phoenix, USA
John Symcox
Chief Innovation Officer First Fidelity Bank
CX Exchange for BFSI West Day 1
11:15 AM EXPERT THINK TANK - Driving Growth Through AI-Based Hyper-Personalization During Acquisition, Cross-Selling & Relationship Growth Phases of the Customer Lifecycle
- Segmenting customers and matching the appropriate messaging to the persona
- Presenting the personalized next best financial step or financial product at the right time
- Expanding the customer relationship from a single product to a deep and wide relationship
Check out the incredible speaker line-up to see who will be joining John.
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