Learn how sponsoring this exclusive, invite-only exchange is an opportunity to engage with the decision makers across the industry and create partnerships with those at the forefront of CX transformation in the BFSI space - all in a closed-door setting.

In this exclusive interview with Benjamin Easaw, Managing Director, Digital Experience Design, learn how Cetera Financial Group have implemented a holistic CX strategy and started investing in employee experience to improve their overall customer centricity.

2023 brought the 10th anniversary of CX BFSI USA Exchange West. As such, we compiled attendee analysis from the last decade, with guests such as JPMorgan Chase to Mastercard. Attendees are from organizations with an annual turnover of $1 billion or above, and have direct control over customer experience budgets as well as careers at the C-Suite level. This exclusive report from the CX c-level community uncovers the changing investment priorities since 2014, recent key challenges and predictions for the future.