Tony Luciani

Director of Customer Success Self Financial

Tony Luciani is Director of Customer Success at Self Financial, Inc., bringing over 20 years of leadership experience in customer care, process improvement, and customer experience optimization. Throughout his career, he has held senior executive roles at major organizations including Barclays and Comcast, where he led large-scale operations across multiple continents and managed teams of over 400 staff members. His expertise spans contact center management, vendor relationship oversight, and strategic performance improvement initiatives. As a recognized leader in customer experience transformation, Tony has consistently delivered substantial improvements in customer satisfaction and operational efficiency, including NPS improvements and significant cost reductions through strategic vendor management and process optimization. At Self Financial, Tony focuses on enhancing customer success strategies and driving excellence in customer experience delivery.