NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Michael Nevski

Director of Global Insights VISA

CX Exchange for BFSI Day 1

5:25 PM BANKS & FINTECH ROUNDTABLE

CX Exchange for BFSI Day 2

3:20 PM WHEN WILL CUSTOMERS TRUST AGENTIC AI?

Financial instructions & CX leaders are facing a dilemma, how soon will customers trust agentic AI?

To understand where consumers stand today, Michael Nevski from Visa will explore the current consumer perceptions of agentic AI - its reliability, scalability and role in delivering value in their eyes. This will lead into the business considerations unique to BFSI, from trust and compliance to customer expectations, and outline a roadmap for successful implementation. Gain insights into how financial institutions can balance innovation with customer confidence, and position themselves for competitive advantage as AI quickly moves from experimental to essential.

Check out the incredible speaker line-up to see who will be joining Michael.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com