NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Jennifer Cotton Fritch

Regional Vice President - National Financial Services RingCentral

CX Exchange for BFSI Day 1

11:40 AM EVENT PARTNER PRESENTATION: IMPROVING CUSTOMER EXPERIENCE IN UNCERTAIN TIMES

Bankers and CU leaders are working through a period of uncertainty, but the need to improve CX and EX remains constant. In this session we will talk about low-risk ways to utilize new Gen AI tools paired with your customer interactions to create actionable tactics and drive business outcomes. Customer data is indeed the new oil, and it will power an engine of improved sentiment analysis, better coaching for your associates and agents, and improved cross-sell. Learn how other financial services firms are navigating through this turbulent time.

Check out the incredible speaker line-up to see who will be joining Jennifer.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com