NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Isabel Garcia

Chief Marketing Officer Bradesco Bank

CX Exchange for BFSI Day 1

4:25 PM Fireside Chat Discussion: Seamless by Design: Crafting a Connected Customer Experience

In financial services, customers interact with multiple departments-from onboarding and transactions to issue resolution and beyond. But how do organisations ensure these interactions feel effortless, rather than fragmented? This panel brings together key stakeholders across CX, customer service, marketing, digital, operations, and transformation to discuss strategies for collaboration, innovation, and customer-centricity.

Mapping the key touchpoints where CX & CS have the most influence
Strategies to integrate data, technology, and processes across teams
Ensuring a frictionless journey that strengthens customer relationships

Check out the incredible speaker line-up to see who will be joining Isabel.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com