NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Attend The Exchange

View the presentation above with Bob Buiaroski, SVP Global Clients COO from State Street at the CX Exchange BFSI 2021 in Miami, as he shares key insights on:

• Shifting culture to encourage an open, collaborative approach to problem solving – allowing employees at all levels of the organization to own their connection to the customer
• Developing effective measures of cultural change and transforming KPIs to go beyond the transactional and measure key aspects of your customer relationships
•Transforming leadership mind-sets to help tie your customer experience to organizational value
• Overcoming organizational and data silos to create a user friendly and holistic ecosystem that results in positive experiences for both employees and customers

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com