Partnership Opportunities at the CX BFSI East Exchange

Looking to connect with senior CX leaders across banking, insurance, and financial services? Download our Partnership Opportunities Guide to discover how your brand can get in front of decision-makers shaping the future of customer experience. Explore bespoke packages designed to elevate your visibility, foster meaningful conversations, and drive measurable ROI.

👉 Don’t miss your chance to be part of the region’s most exclusive CX event.

Why are multi-branded strategies in the banking sector so unusual? The CX Exchange team talked to Jonas Ng, the Chief Operating Officer at Laurel Road, a brand of KeyBank, to discuss this, the implications it has on CX, and the challenges and opportunities it allowed them. 

It is the 10th anniversary of the CX BFSI USA Exchange in 2023. As such, we have compiled attendee analysis from the last decade, with guests such as JPMorgan Chase to Mastercard. Attendees are from organizations with an annual turnover of $1 billion or above, and have direct control over customer experience budgets as well as careers at the C-Suite level. This exclusive report from the CX c-level community uncovers the changing investment priorities since 2014, key challenges from 2022 and a reflection of previous future predictions.