NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Attend The Exchange

View the presentation above with Dr. Fabiola Corvera-Stimeling, Senior Director of Client Experience at Northwestern Mutual and Pete Galdi, Business Process Intelligence-Account Executive at Signavio at the CX Exchange BFSI 2021 in Miami, as they share key insights on:

• Examining every stage of your customer journey, to identify fracture points and analyze gaps in experience

• Demonstrating ROI from CX investments from a foundational level

• Streamlining back end processes, and utilizing technology to create a seamless experience for your customers

• Understanding the necessary elements to creating a culture of customer centricity

• Working effectively with third party solution providers to maximize external investment

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com