NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN FINANCIAL SERVICES
📅 October 14-15 2025
📍 USA
View the presentation above with US Bank at the CX Exchange BFSI 2021 in Miami, as they share key insights on:
• Redefining roles to create the right hybrid-working model, which will not only encourage productivity, but also drive employee satisfaction
• Accounting for the continuously changing habits of customers and employees and measuring change effectively, to continually improve processes
• Resetting the expectations of your teams, to reflect the trust required to work remotely
• Ensuring employees have the right tools and training to build loyal, long standing customer relationships in a digital first world
In Partnership With:
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Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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