NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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CX BFSI Exchange East | 📅 OCTOBER 14-15 📍 Miami Marriott Biscayne Bay, Florida

Download the agenda for the Customer Experience & Customer Service Exchange for Banking, Financial Services and Insurance leaders and sign-up to hear how Chime, BMO Group, JP Morgan Chase, Via, CitiBank, Key Bank, M&T Bank, Mass Mutual and more are unlocking measurable CX impact through innovation & trust.

Key topics include:

Creating a Customer-Centric Culture
Strategic AI Integration
Adapting CX to Economic Volatility
Evolving Customer Expectations
Deconstructing Silos to Hyper-personalize
EX = CX

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com