AI-Driven Agents, Human-Centered Service

July 15 - 16, 2025 | Free CX Network Webinar Series

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Meet the Speakers

Template Speakers

Vanessa Hardy-Bowen

Vanessa Hardy-Bowen
Director of Guest Care & Contact Centers
Spirit Airlines

Laura MacLeod

Laura MacLeod
Digital Product Strategy Senior Manager
Virgin Money

Ebrahim Hyder

Ebrahim Hyder
VP, Customer Care
Michael Kors

Brad Cleveland

Brad Cleveland
Author & Top 30 Contact Center Leader
Contact Center Management on Fast Forward

Vinay Parmar

Vinay Parmar
Managing Director / Advisory Board member / Top 30 Contact Center Leader
Customer Whisperers / CX Network

Barry Jacobson

Barry Jacobson
Former Disney Exec. & Consultant
Barry Jacobson Consulting

Courtnie Garteski Bergler

Courtnie Garteski Bergler
Director, Scheduling Innovation Contact Center
Mayo Clinic

Harry Clapham

Harry Clapham
Director, Operations Strategy & Enablement
Tangerine

Chloe Chappell

Chloe Chappell
Series Producer
CX Network

Sharang Sharma

Sharang Sharma
Vice President
Everest Group

Suzanne Edmondson

Suzanne Edmondson
Senior Client Partner
Capita

Max Black

Max Black
VP, Sales
ASAPP

Matthew Saskin

Matthew Saskin
VP, Commercial Operations, Digital & AI
Genesys

Nicholas Smith

Nicholas Smith
Director, Digital & AI
Genesys

Kevin McNulty

Kevin McNulty
Senior Director, Product Marketing
Talkdesk

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