10:00 am - 10:30 amEST AI sovereignty in agentic CX: Where does the data physically live?
10:30 am - 11:00 amEST Masterclass | Upskilling your team to be prompt engineers in the age of AI agents
11:00 am - 11:30 amEST Getting legal & risk on-board with agentic AI in CX
11:30 am - 12:00 pmEST What does agentic AI really mean for the future of CX - and your team?
12:00 pm - 12:30 pmEST Should I build or buy? Unpicking the debate
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