Day Two - 14 October 2026

10:00 am - 10:30 am EST AI sovereignty in agentic CX: Where does the data physically live?

10:30 am - 11:00 am EST Masterclass | Upskilling your team to be prompt engineers in the age of AI agents

11:00 am - 11:30 am EST Getting legal & risk on-board with agentic AI in CX

11:30 am - 12:00 pm EST What does agentic AI really mean for the future of CX - and your team?

12:00 pm - 12:30 pm EST Should I build or buy? Unpicking the debate