Insurance And The Customer Experience: Is Trust The Biggest Issue?
According to a recent study undertaken by Bain & Co, 80% of companies surveyed believe they provide a “superior experience” but only a mere 8 percent of companies had customers who agreed with that stance.
So, is trust the biggest issue here? In this report, we examined what are the reasons for the lack of trust in insurers and how they can address the issue. Download the report to read on.
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