If you want to understand the drivers behind the acceleration of Conversational AI technology in the contact center, you’ll want to join this session! 

Leading AI expert, Bob Benner, will cut through the noise and explain in simple terms how to navigate the offerings of AI and its application in the contact center. Learn how AI helps a company make better human connections with customers and increase CSAT scores, whilst laying the foundations to deliver CX that thrives in an unpredictable, fast-changing world.

Join this session to learn more about:

• Using Conversational AI to make self-service a more attractive channel to customers
• Gathering AI-derived insights to deliver what customers really need and want from contact centers
• Empowering agents with AI-powered tools and making frontline staff the custodians of automation.

---

---

The world of web3 and NFTs can be intimidating for companies and consumers alike. However, when implemented with strong branding and a firm sense of purpose, these technologies can expand and augment customer experience. Morgane Lopes, Global E-commerce Director at Printemps.com, joins us to explain how the luxury fashion brand launched their virtual store in just 70 days.

Join this webinar to learn more about:

• Education to help customers feel comfortable in a virtual environment
• Creating a memorable digital experience by combining highlights of the real world with the fantasy of the digital world
• How to leverage NFT technology without overwhelming consumers

---