Scala.AI is the first operational intelligence platform built for modern contact center and CX leaders. Scala helps CX leaders understand how their operations behave across systems, conversations, human agents, and AI agents and direct intelligence where it matters most. Founded by longtime enterprise technology leaders Ardie Sameti and Rajeev Singh, Scala was designed to address the growing complexity of running large-scale service organizations. As contact centers evolve into hybrid environments with people and AI agents working together, Scala provides a unified intelligence layer that is embedded across your existing CX systems to connect insight to action, giving leaders the clarity needed to manage performance, cost, and customer outcomes.