Callzilla

Callzilla is a Contact Center Outsource partner, headquartered in South Florida with operations in Colombia and South Africa. Callzilla lives and breathes its culture which encompasses being Client Centric, Customer Centric and Employee Centric. Callzilla surpasses onshore, nearshore, and offshore providers on Customer Satisfaction (CSAT) and First Call Resolution. Why? One reason is that every representative and supervisor at Callzilla has incentives and support to achieve goals and succeed - and wins recognition when they do. So, while most other contact centers churn through agents, Callzilla is the opposite. Those on the front lines interacting with end customers are mature, skilled, and motivated. We use a 9-step hiring process, 3-week initial immersion, client-specific training, and 1:1 coaching to ensure consistently exceptional interactions with your customers. Years ago, Callzilla chose to hang its hat on quality. Ever since, Callzilla has been refining propriety methods for generating consistently exceptional customer experience and company productivity. In 2022 and 2021, Callzilla won the Silver Stevie® Award for 'Contact Center or Customer Services Outsourcing Provider of the Year.' This award recognizes the achievements of contact center, customer service, business development and sales professionals worldwide.