NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Subhayu (Archie) Dey

Vice President, Consumer Experience and Insights SCAN Health Plan

Day 1

4:50 PM Panel Discussion | Rethinking Loyalty and Access in the Age of the Healthcare Consumer

As patients adopt more consumer-driven behaviors and practice whole-person care, PX leaders must rethink their traditional models and approaches. With access to care worsening and loyalty harder to earn, this panel explores how health systems can adapt to shifting expectations. Featuring voices from inside and outside healthcare, experts will discuss:

How can healthcare organizations build a strong brand that fosters meaningful connections with patients?
What lessons from non-healthcare industries can help us rethink traditional approaches to patient experience?
How can healthcare organizations expand beyond the traditional brick- and-mortar model to meet patients’ evolving expectations?

Check out the incredible speaker line-up to see who will be joining Subhayu (Archie).

Download The Latest Agenda

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