HGS

HGS is an outsourcing partner who designs, builds, and operates effortless customer experience for commercial banks, credit card companies, insurance companies, and non-banking financial institutions. Helping organisations such as Prudential, Venmo, American Express, Axis Bank, HSBC, Birla Sun Life Insurance, Bajaj Finserv, Standard Charter, ICICI Bank, Humana, Cigna, Zurich with Our front-office Consumer Engagement Solutions (Social Media, chat, text/messaging, self-help), Back-office Business Process Optimization Solutions AND Digital Innovation Solutions (Text & Speech Analytics – voice of the customer, product insights, Predictive Analytics, Automation-RPA, Chatbots, Virtual Assistants, Digital Marketing Analytics and Channel Optimization).